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Department Efficiency Survey

1. Which state agencies do you interact with the most? (can select multiple) Dept. of Health and Human Services Unemployment Insurance Agency Michigan State Housing Development Authority Dept. of Licensing and Regulatory Affairs Dept. of Treasury Dept. of Corrections Environment, Great Lakes, and Energy Dept. of Natural Resources Dept. of Military and Veterans Affairs Dept. of Transportation Dept. of Civil Rights Dept. of Agriculture and Rural Development Other I’m not sure

List the state agency you interact with the most.

2. What services do you contact these agencies about? (can select multiple) Food Assistance Medicaid Assistance Unemployment Financial Assistance Tuition Assistance/Scholarships Housing Assistance Driver’s License/Registration Renewal Tax Assistance Obtaining a business license Obtaining a professional license Applying for a permit Obtaining a hunting/fishing license Other

List services you contact these agencies about.

3. How would you rate your experience communicating with the agency you interact with most? (select one) Very Poor/Unsatisfactory Poor Neutral Good Great Not Applicable

4. How long does it typically take for an agency to respond to you? (select one) Within two business days or less Three to five business days Five to ten business days More than ten business days

5. How do you usually contact the agency you interact with most? (can select multiple) Phone number Email In-Person Other

Enter agency phone number.

Enter agency email address.

Enter how you contact the agnecy

6. If you could use a magic wand to make communicating with agencies better, what would you do?

7. Is there anything else you would like to include?